HomeGenies Terms and Conditions *
TERMS OF ENGAGEMENT
These Terms of Engagement (“Terms”) apply in respect to all work carried out by us for you, except to the extent that we otherwise agree with you in writing.
1.1 The services we are to provide for you are outlined in our engagement letter.
a. The fees will charge for the manner in which they will be arrived at, are set out in our engagement letter.
b. If the engagement specifies a fixed fee, we will charge this for the agreed scope of our services. Work which falls outside that scope will be charged on an hourly rate basis. We will advise you as soon as reasonably practicable if it becomes necessary for us to provide services outside the agreed scope and, if requested, give you an estimate of the likely amount of the further costs.
c. Where our fees are calculated on an hourly basis, the hourly rates are set out in our engagement letter.
2.2 Disbursements and expenses: In providing services we may incur disbursements or have to make payment to third parties on your behalf. These will be included in our invoice to you when the expense is incurred. We may require an advance payment for the disbursement or expenses which we will be incurring on your behalf.
2.3 Invoices: We will send invoices to you on completion of the matter, or termination of our engagement. We may also send you an invoice when we incur a significant expense.
2.4 Payment: Invoices are payable with 7 days of the date of invoice, unless alternative arrangements have been made by us. We may require interest to be paid on any amount which is more than 7 days overdue. Interest will be calculated at the rate of 14% per annum.
2.5 Third Parties: Although you may expect to be reimbursed by a third party for our fees and expenses, and although our invoices may at your request or with your approval be directed to a third party, nevertheless you remain responsible for payment to us the third party fails to pay us.
2.6 Any expenses, disbursements and legal costs incurred by HomeGenies Limited in the enforcement of any rights contained in this contract shall be paid by the customer, including any reasonable solicitors fees or debt collection agency fees.
3.1 We will hold in confidence all information concerning you or your affairs that we acquire during the course of working for you. We will not disclose any of this information to any other person except:
a. To the extent necessary or desirable for us to carry out your instructions.
3.2 Confidential information concerning you will as far as practicable be made available only to those within our firm.
3.3 We will of course, not disclose to you confidential information which we have in relation to any other client.
4.1 These terms apply to any current engagement and also to any future engagement, whether or not we send you another copy of them.
4.2 We are entitled to change these Terms from time to time, in which case we will send you amended Terms.
Missed Appointment & Cancellation Policy
4.3 If you are unable to keep a scheduled appointment, please give at least 48 hours advance notice,
to ensure that you will not be charged for the appointment.
If less than 48 hours’ notice is given & we are unable to fill your time slot, you will be expected to
pay for the appointment or you will be charged a fifty dollar ($50.00) cancellation fee.
Where a quotation is given by HomeGenies Limited for services:
1. The quotation shall be valid for thirty (30) days from the date of issue
2. Where services are required in addition to the quotation the customer shall first be informed and their agreement confirmed by signing on a package variation sheet. The customer agrees to pay for the additional cost of such services, it shall be read and form part of this agreement and the customer agrees to pay any amounts under that contract.
3. Any quotation may be subject to price fluctuations beyond HomeGenies Limited control.
4. A deposit may be required.
HomeGenies Limited bears no responsibility for liability for the following:
1. For delay or failure to perform its obligation’s if the cause of delay and failure is beyond its control.
2. Loss or damage to property that could not be attributed to their services rendered.
Thank you for your enquiry, a Home Genie will contact you as soon as possible to make further arrangements. We have received your inquiry and will be in touch soon! Thank you,